How to permanently delete your SharpXI account and everything held against it.
Last updated 11 August 2026
In short. Email support@sharpcast.co.uk from the address you signed up with, asking us to delete your account. We confirm within one working day and complete it within 30 days.
Email support@sharpcast.co.uk with the subject "Delete my SharpXI account", from the email address on the account. That is how we know the request is yours.
You do not need to give a reason. We will not try to talk you out of it.
If you cannot email from that address, write to us from any address and we will ask you to confirm ownership another way before we delete anything.
Deleting the app from your phone also removes everything held on the device itself, including your session token and your appearance settings.
We complete deletion within 30 days of confirming your request.
Two narrow exceptions, both time limited:
SharpXI takes no payment, so there are no billing or tax records to retain.
SharpXI and SharpCast share one account. If you also use the SharpCast analysis product, say so in your email and tell us which you want removed. We can delete the SharpXI data held against your account and leave the account itself intact, or delete the account entirely. If you do not say, we delete everything.
Deletion is one of several rights you have under the UK GDPR. You can also ask for a copy of your data, ask us to correct it, or object to how we use it. See section 7 of the privacy policy.
If you are unhappy with how we handle a request, you can complain to the ICO at ico.org.uk.